Privacy Policy
Privacy Policy
Last updated: June 2024
At Hectic Decals, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website hecticdecals.com.au, purchase our products, and interact with our services.
- Information We Collect
Personal Information: When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. This includes:
- Name
- Email address
- Shipping and billing address
- Phone number
- IP address
- Browser type
Order Information: When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.
Purchase Orders
If you purchase a product or service from us, we may request certain personal information from you. You may be required to provide contact details (such as name, email, contact number, and postal address) and financial information (such as credit card number, expiration date, and CCV/CVC).
We will only use this information for billing purposes and to fulfill your order. If we have trouble processing or finalising an order, we will use the contact details provided to notify you.
- How We Use Your Information
We use the information we collect in various ways, including to:
- Process and fulfill your orders, including to send you emails to confirm your order status and shipping details.
- Communicate with you.
- Screen our orders for potential risk or fraud.
- Improve and optimise our site (e.g., by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
- Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.
- Sharing Your Information
We will not actively share your Personal Information with anyone.
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
- We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
- Data Retention
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
- Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email.
What are Hobbyco’s delivery options?
Standard Delivery
- Free for orders AU$125 and over*
- $10 for orders under AU$125 *
- $14.99 for bulky items or bulky orders (total cart weight over 3kg)
*Exclusions apply including large/bulky items or bulky total order. Items and orders will be considered bulky products if the packaging is over 50cm/3kg.
Express Delivery
- $14.99 for standard express shipping
- $17.99 for bulky express shipping
International Delivery
- Our international shipping is calculated and based on Australia Post’s international rates. You can find out more about the shipping here.
Add your favourites to your cart and proceed to checkout to calculate your final shipping costs.
Find more about Australia Post Delivery times and service updates here.
What is Hobbyco's return policy?
As a Hobbyco customer, you are entitled to a 14 day return period from the time that the goods you ordered have been received through courier service tracking.
Note: The return delivery time is not included as part of this 14-day return period.
To see the full return policy click here.
Delivery Policy
Applicable to physical goods.
After finalising your online order at the checkout page; you will receive an email confirmation containing your order details (sent to your provided email address). We will confirm receipt of your order as soon as possible, and then pick and pack all currently available products pertaining to your online order. All finalised orders confirmed to be dispatched from Hobbyco are then collected by Australia Post (AusPost) normally within 2-3 business days. Orders are subject to handling times of 2-10 business days depending on the peak period and current queue.
Availability of Product and Pre-orders
Hobbyco is primarily a “Bricks and Mortar” retailer and all products shown In-stock are based on digital inventory records. Occasionally discrepancies occur because of theft, clerical error, and/or other events beyond our control. We carry over 50,000 various products, with more being added each week, making it impossible to maintain 100% accuracy.
If for reasons beyond our control; products that are not available will be highlighted, and you will be notified by the provided email and/or contact number. You may be offered an alternative product, or your account will be credited. You are entitled to request a refund instead of credit.
Pre-orders
Pre-order would mean that the product is currently on-order and is either: in production, in-transit, awaiting delivery, or is an upcoming item. Pre-orders will vary at any time between 3-12+ weeks depending on the product and its status.
If you add a pre-order product with any currently available products, your order will be placed on hold until all products placed are available. If you wish to have the shipment split shipped, please contact our customer service team.